Privacy Policy

Revision Number: 1.0

Date: 16/06/2026

Prepared by: Dewi Owen

Document History

This Privacy Policy is a working document. It will be reviewed at least annually to ensure the process remains relevant.

At Egni Energy Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you interact with our services. By using our website, engaging in our services, or providing your personal information to us, you consent to the practices described in this policy.

Collection of Personal Information

We collect personal information for the purpose of booking appointments and processing orders and services related to energy efficiency consultancy. The types of personal information we collect may include:

• Contact details (e.g., name, address, email address, phone number)
• Billing and payment information
• Information relevant to the services we provide
• Use of Personal Information
• We use the personal information we collect for the following purposes:
• To schedule appointments and deliver the requested services
• To process payments and provide you with invoices or receipts
• To communicate with you regarding your orders, appointments, or services
• To fulfill our legal obligations, including government and accreditation auditing requirements
• To improve our services and enhance your experience with Egni Energy Solutions

Data Retention

We retain your personal information for a period of seven (7) years in compliance with government and accreditation auditing requirements. This retention period allows us to meet legal obligations, resolve disputes, and maintain accurate records. After this period, we will securely dispose of your personal information.

Data Security

We take the security of your personal information seriously and have implemented reasonable measures to protect it from unauthorized access, loss, misuse, or alteration. All personal information is stored on secure devices with restricted access. We regularly review and enhance our security practices to ensure the ongoing protection of your data.

Disclosure of Personal Information

We may share your personal information with third parties in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in delivering our services. These providers are contractually bound to safeguard your personal information and can only use it for the purposes specified by us.
• Legal Obligations: We may disclose personal information if required to do so by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity or successor.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those websites before providing any personal information.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights or have any questions or concerns about our privacy practices, please contact us using the information provided at the end of this policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or by other means of communication. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, comments, or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Egni Energy Solutions
Address: Tynycoed, Ceirchiog, Ty Croes, LL63 5UL
Email: info@egnienergysolutions.co.uk
Phone: 01407 728101

Effective Date: 16th June 2023.